. But VM connect doesn't work. The pods can only be sent out one at a time too. Very Insightful Person. Virgin Media; My Virgin Media; Shop; Help;. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Phone. Did you take out Wi-Fi Max. Start the Scan (do this in every room. Home Phone. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. Hi. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. Subscribe to this message's RSS feed. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Check your broadband service. Networking and WiFi. I joined virgin broadband yesterday. I am so sorry that you have also faced an issue ordering a Pod. on 17-06-2022 22:08. I have the Volt 600 ultimate package and the download. Scan complete, Tap continue. If you need any further help after doing this, let us know. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. Wait 2 mintues for Scan. TV on the go. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second. Hi @Zahra_m27 . Hi, I too am having similar problems. Browse Virgin Media Virgin Media Community. I am so sorry that you have also faced an issue ordering a Pod. Account - Mobile. Stream from Virgin Media. My Virgin Media App. Scan complete, Tap continue. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Wait 2 mintues for Scan. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Please let us know if you need any further help and we will be happy to assist. Thank you @Wytham. Take control using the Connect app. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Then Start the scan again. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Many thanksQuickStart, set up and connections. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. I don't understand how to order a Wi-Fi pod. Re: WiFi Pods order. Security matters. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. Regards, Steven_L. - 5289462. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. Forum; Apps. Networking and WiFi. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Hi Sorry to see you are having problems ordering the wifi boosters. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. . Check out the purple envelope in the top right hand corner for a private. Virgin Phone Switchover. Apologies for the delay in responding. SpeedHi BenHawkeye . Tap Add a room, Tap the room you're in. SpeedSorry to hear of any WiFi issues. . Help with Volt. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. I have merged them now. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Kind regards, Ilyas. Speak soon, Nat. We need to order a couple of pods as we have several areas of our house with no signal. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. I will send a private message - watch out for the purple envelope. SpeedOur new WiFi Max service allows you to have up to 3 pods. . Tap Add a room, Tap the room you're in. Tap Start the scan. After it has done this, it suggests that you 'rescan' the room. Forum; Apps. Tap Add a room, Tap the room you're in. If it is poor again after the rescan, it. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Hi , Thank you for your post and welcome to our community forums. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. Meet WiFi Max. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Tap Start the scan. Stream from Virgin Media. The pods are only free for volt customers and 1gig service. I am going to send you a private message. 0 Kudos. Hi @Pinkle89 thanks for getting back to us. on 17-06-2022 22:08. Technical assistance just gets an AI that assumes there's a fault. The app should detect low signal and allow you to order them straight. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Virgin Mobile. No setup fee. Add a Comment. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Tap Add a room, Tap the room you're in. I found out there should be an isolation box. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. It is not great - often the reconnections drop out or can't be made. Here you can change your network name (SSID) and password, choose which. I am on volt package so as far I know I can have them with no extra cost. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. If so, Tap Optimise. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Certainly a pod can help with this. Then Start the scan again. Security matters. Phone. WiFi Pods and Boosters. My Virgin Media. You can get your 1st one by signing up to WiFi max. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. QuickStart, set up and connections. Scan complete, Tap continue. I will send a private message - watch out for the purple envelope inviting you in. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. QuickStart, set up and connections. The best way to get a pod order is download the Virgin Connect app, from here do a scan. If the scan picks up that you need a pod it will allow you to order some. Hi @alela . . And sorry that you require a pod. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. . Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. Reply. Virgin Phone Switchover. If the scan picks up that you need a pod it will allow you to order some. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. How to perform the scan and order the wifi pods when using the Connect app. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. 😞 I will assist you on this and send a private message. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. You can get your 1st one by signing up to WiFi max. A couple parts of house have very poor signal. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Our new WiFi Max service allows you to have up to 3 pods. Virgin Media. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. · Then Start the scan again. on 01-07-2023 18:05. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. The home scan feature will guide you from room to room to. While connect to WiFi, Tap I’m ready. Wait 2 mintues for Scan. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Tap Add a room, Tap the room you're in. . How to perform the scan and order the wifi pods when using the Connect app. Our new WiFi Max service allows you to have up to 3 pods. If you have no luck with the app you can call 0800 064 3850 to order. Excludes broadband faults and broadband network outages. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Please have a look here. Sorry to see you are having problems ordering the wifi boosters. Hi J1882, Thank you for posting to us here on the Community. SpeedWait 2 mintues for Scan. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Virgin Media. · Scan complete, Tap continue. Sorry to hear that you've been unable to order your pod via connect app. - 5289462. Hi . If you need any further help after doing this, let us know. Tried to order wifimax pod from my account but it asks me to chat to someone. See the following page for details, including how to order online via My Virgin Media - 5135255. • Then Start the scan again. Tuning in. Options. Reply. Just - 5241257. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Stream from Virgin Media. Regards. Scan complete, Tap continue. About our help and support page. Verdict. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. . Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Up to 3 WiFi Pods if needed. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Wait 2 mintues for Scan. Stream from Virgin Media. Virgin TV 360. · Wait 2 mintues for Scan. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. You can only have a maximum of 3 Pods. While connect to WiFi, Tap I’m ready. · While connect to WiFi, Tap I’m. About our help and support page. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. I can see you are currently in PMS with a member of our team to resolve this. Phone. Tap Add a room, Tap the room you're in. SpeedQuickStart, set up and connections. Watch the video below to find out how, and then read on for more. 1 ACCEPTED SOLUTION. Thanks for your suggestion. I went on the Virgin Chat and the agent said they would organise a pod. Do: use the Connect app to run a super-intelligent WiFi home scan. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. How to perform the scan and order the wifi pods when using the Connect app. I would like to place the order for you so I am going to pop you over a private message to take a few more details. Take a screen shot of the results. If you which to go through the diagnostic process for this, I will send you a private me. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Scan complete, Tap continue. Hi @BenCuiffe . Scan complete, Tap continue. Stream from Virgin Media. To install a. Scan complete, Tap continue. Stay safe online. If so, Tap Optimise. Hello, I wonder if someone can help me to order my first WiFi pod please. There's areas of my house that get no wifi signal. While connect to WiFi, Tap I’m ready. Sign in to My Virgin Media. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Manage Your Account. Account - Mobile. My Virgin Media App. Reply. Complaints. Tap Add a room, Tap the room you're in. 0 Kudos. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Browse Virgin Media Virgin Media Community. Email. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The firm said that the pods and the Media Hub. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. Once this has been done it will advise if a pod is needed and then will allow you to order. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Tap Start the scan. SpeedHow to perform the scan and order the wifi pods when using the Connect app. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. This promotion means you won’t pay the usual setup fee of £35. Hub5x Poor Wifi range, how to order wifi Pods. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. I have arranged for your 2nd pod to be delivered and you can track this online. We stay in an old house with thick concrete walls built circa 1937. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I had my broadband installed on Sat March 4th. Kindest regards, David_Bn. Once this has been done, additional Pods can be ordered via the. Please help. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. 0 Kudos. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Networking and WiFi. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. I'm going round in circles here trying to order a WiFi Pod. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. Manage Your Account. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. 3 weeks ago. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. The signal is great at the front of the house but very poor at the rear. • View, manage and even order WiFi Pods*. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Tap Add a room, Tap the room you're in. All the information you need to setup your first Pod or fix an. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Can I. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. i don't have time to sit on a call to customer service for an hour. Scan complete, Tap continue. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Manage Your Account. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Tap Start the scan. To run the scan, simply connect to your. But only if the speeds are consistently below 20Mbps in that room. Tap Start the scan. . Smart Wi-Fi Pod Support. My Virgin Media App. Scan complete, Tap continue. The app says it’s poor and to order one but don’t have a clue how to. WiFi Pod ordering shambles. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. Stay safe online. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. on 01-05-2023 13:10. Right from the. Tap Start the scan. Once I've got to that page, I'm taken to a screen to. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Just joined. Tried chat via connect app but says it's all busy and to try later. Then Start the scan again. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. Scan complete, Tap continue. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennySimply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. However, it’s worth pointing out that the. Please look out for the purple envelope in the top right of your screen. So you need to prove that you can't get 30 Mbps (3. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Here you’ll find all the help you need for Virgin Media related problems and issues. Networking and WiFi. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. At least 30Mbps download speeds in every room or £100 one-off credit. I was advised I could order one free through the connect app but not seeing an option to do so. The app should detect low signal and allow you to order them straight from there. Virgin Media Community. • Wait 2 mintues for Scan. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. And the pods should be delivered within 72 hours. While connect to WiFi, Tap I’m ready. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Networking and WiFi. While connect to WiFi, Tap I’m ready. Please look out for the purple envelope in the top right of your screen. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. However they can be chargeable depending what package you on. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. We apologise for any frustration this experience may have caused. QuickStart, set up and connections. . Account - Cable. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Then Start the scan again. Broadband. Sorry to see you are having problems ordering the wifi boosters. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Tap Order a WiFi Booster if an option. • View, manage and even order WiFi Pods*. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Hi there @LFC383 . I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. No setup fee is available on all bundles, broadband & phone, and broadband only packages. . Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. The mesh wifi pods now come with a speed guarantee . It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Thanks - Steve Hi. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Re: Wifi Pods. Networking and WiFi. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. Thanks for reaching out to us. About our help and support page. Please do get in touch if you require any further assistance, and we will be happy to help. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods.